Tuesday June 27, 2017
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In accordance with Federal law and U.S. Department of Agriculture (USDA) and U.S. Department of Health and Human Services (HHS) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion or political beliefs.

To file a complaint of discrimination, contact USDA or HHS. Write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TTY). Write HHS, Director, Office for Civil Rights, Room 506-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (202) 619-3257 (TTY). USDA and HHS are equal opportunity providers and employers.

Family Services

Provides pharmaceutical care at a reduced cost to Wilkes County residents, who are living on a limited income and are not eligible for other assistance programs. Duke Endowment Funds.
CAROLINA ACCESS This Medicaid program allows families to choose a primary care physician. A doctor is available 24 hours a day for families, who see their personal doctor for health-care needs. The program allows families and their doctor to work together for good health care.
CHILD SUPPORT ENFORCEMENT Assures that children receive adequate parental support by locating absent parents, establishing paternity, providing medical and financial support, and enforcing court-ordered support obligations.
CRISIS INTERVENTION PROGRAM Assists with heating or cooling emergencies. Provides payments directly to vendors for households experiencing life-threatening or health-related emergencies. All federal money.
FAMILIES AND CHILDREN'S MEDICAID A Medicaid program which benefits families (MAF), pregnant women (MPW), and infants and children (MIC). These programs have been expanded to address the infant mortality rate in North Carolina, and are continually growing. 94.75 percent state and federal money.
FOOD ASSISTANCE PROGRAM Assures nutritious meals for low-income families. Eligibility is determined by the number of people in a household and income/ resources. Involvement in a work program is mandatory. All federal money.
LOW-INCOME ENERGY ASSISTANCE A one-time cash benefit to assist with heating expenses. Payments are based on the number of applications approved statewide and the amount of money allocated. All federal money.
ADULT MEDICAID Assists eligible, low-income, disabled, and elderly persons in receiving essential medical care. Medicaid helps pay the cost of care for recipients in nursing homes and those participating in the Community Alternative Program. This program has expanded rapidly due to the state expanding health insurance coverage to more citizens. 94.34 percent state and federal money.
PROCESSING ASSISTANCE UNIT Receives visitors and telephone inquiries. Refers clients to appropriate agency programs and community resources. Provides agency staff with fast, efficient completion of typing, data entry and other requests. Provides supportive services to social work staff.
PROGRAM INTEGRITY INVESTIGATIVE SERVICES (Formerly Welfare Fraud) Recovery of overpayments made in public assistance programs, seeking reimbursement through legal action or administrative procedures.
SPECIAL ASSISTANCE Assists in paying the cost of care for recipients in rest homes. These individuals are automatically entitled to Medicaid assistance. Fifty percent (50%) of Special Assistance funding is state money.
WORK FIRST EMPLOYMENT PROGRAM WFEP is a statewide program aimed at helping families who receive Work First Family Assistance benefits (formerly AFDC) find and keep full-time employment. Program requires extensive coordination with community agencies and local industries.
WORK FIRST FAMILY ASSISTANCE (Formerly AFDC) Offers financial/ medical assistance to families in which deprivation exists. Personal responsibility is a key element, with a time limit on the eligibility period. All non-exempt recipients are required to participate in work-related activities or employment for a minimum of 35 hours per week.

Children's Services

ADOPTION SERVICES Adoption services are provided to prospective parents, children in need of adoption, and adoptive parents.
DAY CARE Provides affordable child care services for employed clients and clients in training for employment, and in the Work First Employment Program, supports goals for getting people off the welfare roll, and supports Foster Care and Child Protective Services by providing a safe environment for the young children.
FAMILY PLANNING SERVICES Assists families in family planning.
FOSTER CARE Provides temporary out-of-home placement for children because of family disruption as a result of abuse, neglect, or dependency.
FOSTER HOME LICENSURE Recruits, trains, and supervises foster homes to assure safe, temporary homes for children.
MEDICAID TRANSPORTATION Transports or arranges transportation for children and families to medical providers.
NORTH CAROLINA HEALTH CHOICE NCHC is a health program for infants through age 19. This program ensures that every North Carolina child will have access to either private or public health insurance coverage. Eligibility requirements are based on number of family members and amount of income.
PERINATAL SERVICES Provides counseling, referral and case management services to pregnant women who are served by Public Health Department clinics to assure healthy pregnancies and reduce infant mortality.
PREPARATION FOR INDEPENDENT LIVING Serves youth (ages 13 and above) who are in agency custody, to build independent living skills.
PROTECTIVE SERVICES Investigates and assesses children's situations regarding abuse, neglect, or dependency. On-call 24 hours a day, seven days a week. Case Planning/Case Management provides treatment services for substantiated cases to ensure children are safe.
WORK RELEASE Determines eligibility of dependents of prison inmates to receive monthly work-release payments.

Adult Services

ADULT HOME CARE LICENSURE Monitors family-care homes for the aged to ensure the safety of residents.
ADULT HOME SPECIALIST SERVICES Assists adults and/or families in decision making and adjustment with out-of-home placements.
AID TO THE BLIND Assists visually impaired individuals with eye certification, adjustment and self-support, orientation and mobility, training, in-home aide, resource and referral, and counseling services to ensure total integration into environment and community.
GUARDIANSHIP AND PAYEESHIP Court-appointed guardians assure health and safety for adults. DSS serves as protective payee for those who are receiving Social Security or public assistance and are in jeopardy of being deprived of basic needs.
INDIVIDUAL/FAMILY ADJUSTMENT SERVICES Services designed to offer assistance to individuals and family members in support of attempts to restructure or solidify the individual's environment.
IN-HOME AIDE/LEVEL III HOME MANAGEMENT In-home aides provide basic home management services to homebound elderly and disabled individuals to avoid placement in institutional care.
PROTECTIVE SERVICES/CRISIS INTERVENTION Protective services investigation and assessment provided to disabled adults regarding abuse, neglect, or exploitation.
TRANSPORTATION DSS purchased transportation for income-eligible (Medicaid) clients through Wilkes Transportation Authority and Wilkes Senior Citizens. Elderly, disabled, and low-income persons were transported to human services agencies and to medical providers.
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