COVID-19 Business Info

Interim Guidance for Restaurants Moving Into Phase 2

The North Carolina Department of Health and Human Services’ Interim Guidance for Restaurants. At this time, we do not know when North Carolina will move into Phase 2; however, restaurants will need time to prepare their physical spaces, train staff, and plan for new processes to help protect customers and their employees.

Once the Executive Order for Phase 2 has been issued, we may provide additional guidance for restaurants. For now, please use this document to help answer questions about reopening guidelines. Please have staff participate in the Count on Me NC trainings to assist with moving into Phase 2.

For questions, please contact Cierra Elledge at 336-651-7536 or

In general, the best practices for businesses are:

Recommendations for Cleaning 

The CDC recommends using products that have been registered with the EPA with novel virus claims. These products must be used according to manufacturer’s instructions. For cleaning tips you can visit the North Carolina Department of Health and Human Services page. A full list of products that have been registered with the EPA with novel virus claims can be found here. 

Guidance for Restaurants

For a list of Frequently Asked Questions (FAQ’s) concerning restaurants, please click here.

Governor Roy Cooper announced on March 17, 2020 a new executive order in response to COVID-19 that closes restaurants and bars for dine-in customers but allows them to continue takeout and delivery orders. The executive order also includes an expansion of unemployment insurance to help North Carolina workers affected by COVID-19. This order became effective at 5 pm, Tuesday, March 17, 2020. For more information please click here. To view the executive order (#118) limiting operations of restaurants and bars and broadening unemployment insurance benefits in response to COVID-19 please click here. 

On March 19, 2020 the NC Department of Health and Human Services released a Frequently Asked Questions (“FAQ”) for Executive Order No. 118 and Order of Abatement. Per the FAQ, "In light of new information today regarding the presence of community spread of COVID-19 in North Carolina, local jurisdictions should enforce the more stringent Order of Abatement of Imminent Hazard issued by the Secretary of the NC Department of Health and Human Services, which states that “seating areas of restaurants and bars constitute an imminent hazard for the spread of COVID-19.” Restaurants shall close all seating areas immediately and bars are directed to close immediately. Restaurants are restricted to carry-out, drive-through, and delivery to ensure food is available while maintaining social distancing. Restaurant staff are not permitted to serve patrons indoors or in the outdoor seating area, and all areas of North Carolina are subject to mass gathering restrictions and social distancing guidelines. If a restaurant has outdoor seating, onsite consumption in the outdoor seating area is not permitted pursuant to the Order of Abatement. "

For a list of Frequently Asked Questions ("FAQ") regarding Executive Order 118 issued 3/19/20 please click here.